Terms and Conditions

1. Introduction

Welcome to SmartBizMicro! These Terms and Conditions govern the use of our website and the microservices and digital transformation services we offer to organizations seeking technological success in Singapore. By accessing our website and engaging our services, you agree to these terms. If you disagree with any of these terms, please refrain from using our services.

2. Service Engagement and Professional Process

  • Engaging our microservices services creates a binding consultant-client relationship subject to our transformation agreement and professional conduct standards.
  • Clients are required to provide accurate information regarding their digital goals, professional circumstances, and transformation requirements.
  • We reserve the right to decline representation in cases of potential conflicts of interest or incompatibility with our digital practice standards.
  • Use of our digital consultation services and technology coaching must comply with Singapore professional regulations and business conduct guidelines.

3. Quality and Scope of Digital Services

  • We commit to delivering high-quality digital guidance using established professional principles and experienced technology development professionals.
  • The scope, responsibilities, and deliverables of each transformation journey are defined in the respective consulting agreements and digital service documentation.
  • We reserve the right to make strategic digital decisions as long as they do not compromise the fundamental client objectives and professional development requirements.
  • Clients are responsible for providing timely information, necessary digital practices, and decisions during the transformation process.

4. Payments and Digital Service Terms

  • Payment for microservices services is required according to the agreed fee schedule outlined in each consulting agreement.
  • Refunds are provided only in specific circumstances as detailed in our refund policy below.
  • Late transformation withdrawals (less than 48 hours before scheduled digital sessions) incur a processing fee of 25% of the outstanding consulting fees.
  • Failure to provide required digital practices or transformation decisions within agreed timeframes may result in journey delays and additional consulting costs.

5. Refund Policy

At SmartBizMicro, we are committed to client satisfaction and delivering exceptional microservices and digital transformation for organizations seeking technological success. Our refund policy is designed to be fair and transparent:

  • Initial Consultation Phase: Clients may request a full refund within 14 days of initial consulting agreement if they are not satisfied with our digital approach, professional assessment, or transformation strategy.
  • Transformation Journey in Progress: For ongoing digital work where professional practices have begun but the transformation is not yet complete, we may offer a partial refund less the value of completed digital work and resources allocated.
  • Completed Digital Transformations: Once a microservices consulting journey has been concluded and meets the agreed-upon objectives as outlined in the consulting agreement, refunds are generally not available unless there is a substantial failure to provide competent digital guidance.
  • Complex Technology Programs: For multi-phase digital consulting transformations and ongoing technology development services, refunds will be calculated based on the phases remaining, minus a 20% administrative and journey management fee.
  • Process: All refund requests must be submitted in writing to billing@smartbizmicro.com with detailed professional reasons for the request and supporting documentation of any service deficiencies.
  • Timeline: Refund requests are processed within 15 business days, with approved refunds issued to the original payment method within 21 business days.

We evaluate each refund request individually, considering the specific digital circumstances, transformation progress, and our ability to provide alternative professional solutions or modifications to address client concerns.

6. Client Confidentiality and Professional Trust

  • We handle all personal data and digital information according to our Privacy Policy and professional trust standards.
  • Clients agree not to share confidential digital strategies or professional transformation information without authorization.
  • Digital documents, transformation files, and client communications are protected under strict professional trust and digital confidentiality rules.

7. Changes to These Terms

  • We reserve the right to update these Terms at any time, particularly in response to changes in digital regulations or service enhancements.
  • Significant changes will be announced at least 30 days before implementation through our website and client communications.
  • Continued use of our services after changes constitutes acceptance of the updated terms.

8. Final Provisions

  • Singapore law applies exclusively to these terms and conditions and all digital service agreements.
  • Singapore is the jurisdiction for any disputes arising from our digital guidance.
  • If individual provisions become invalid, the validity of the remaining provisions remains unaffected.